There's loads of info on this FAQ page...AND...
if you can't find the answer you're looking form please feel free to contact me via the form below.
Have Questions?
WHAT IF I HAVE TO CANCEL?
Appointments are reserved intentionally and are often booked several weeks in advance. A minimum of 48 hours’ notice is kindly requested for any cancellation or reschedule. While I always do my best to accommodate rescheduling, availability outside of standard behind-the-chair days cannot be guaranteed.
A no-show, or failure to notify prior to the appointment time will be noted and may impact the ability to book future appointments without a reservation fee.
WHAT IF I'M GOING TO BE LATE?
In the occurrence of a late arrival, services will be adjusted according to the service time remaining.
WILL MY CARD BE CHARGED WHEN BOOKING ONLINE?
Credit cards are taken only to reserve your appointment. Your credit card will not be charged until your service is complete and you are in the check-out process.
WHAT ARE YOUR ACCEPTED PAYMENT METHODS?
I accept all major US-issued and most internationally-issued magstripe and chip cards bearing a Visa, MasterCard, American Express and Discover. You can use all credit cards, corporate cards and debit cards using both in-person tap-to-pay and card-on-file options. I also accept cash, checks Business Venmo.
WHAT IS YOUR RETAIL RETURN POLICY?
You may exchange any unopened or opened and minimally used retail product within 14 days of purchase. The value of the product you are returning will be applied toward a new product. You will not receive cash or credit back for returned retail products and retail returns can NOT be used as a service credit.
WHAT IS YOUR HAIRPIECE AND EXTENSION RETURN POLICY?
Once extensions or hairpieces are washed, styled, or shaped, they are fully non-refundable.
WHAT IF I NEED A SERVICE ADJUSTMENT?
If you are unhappy with the results of your service, please reach out within 7 days of your original appointment to schedule an adjustment appointment. Refunds will not be given on services rendered.
WHAT IS YOUR CHILD POLICY?
In order to make the most efficient use of our time together, to prevent injury or accident and to allow you the opportunity to thoroughly enjoy your customized experience, Cybele requests that children do not accompany you to your appointment.
STILL HAVE QUESTIONS?CONTACT ME
ADDRESS
1654 DIFFLEY RD #102 STE 5
EAGAN, MN 55122
HOURS
Monday - Wednesday: 7AM-4:30 PM
Thursday - Friday: Office Hours 10AM-1PM
Saturday-Sunday: CLOSED
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