There's loads of info on this FAQ page...AND...
if you can't find the answer you're looking form please feel free to contact me via the form below.
WHAT IF I HAVE TO CANCEL?
Things happen, trust me, I GET IT! The kids are sick, life gets busy, something fun comes up...however..Appointments cancelled or rescheduled with less than 48 hours notice may be subject to a 100% cancellation fee, but no less than 50%. This includes missed and no-show appointments.
WHAT IF I'M GOING TO BE LATE?
In the occurrence of a late arrival, services will be adjusted according to the service time remaining.
WILL MY CARD BE CHARGED WHEN BOOKING ONLINE?
Credit cards are taken only to reserve your appointment. Your credit card will not be charged until your service is complete and you are in the check-out process.
WHAT ARE YOUR ACCEPTED PAYMENT METHODS?
I accept all major US-issued and most internationally-issued magstripe and chip cards bearing a Visa, MasterCard, American Express, Discover, JCB or UnionPay logo. You can use all credit cards, corporate cards, debit cards, prepaid cards and rewards cards! I also accept cash, checks and a few other forms of online payment.
WHAT IS YOUR RETAIL RETURN POLICY?
You may exchange any opened or unopened or minimally used retail product within 14 days of purchase. The value of the product you are returning will be applied towards the new product. You will not receive cash or credit back for returned retail products and retail returns can NOT be used as a service credit.
WHAT IS YOUR HAIRPIECE AND EXTENSION RETURN POLICY?
One extensions or hairpieces are washed, styled, or shaped, they are fully non-refundable.
WHAT IF I NEED A SERVICE ADJUSTMENT?
If you are unhappy with the results of your service, please reach out to your stylist within 7 days of your original appointment to schedule an adjustment appointment. Refunds will not be given on services rendered.
WHAT IS YOUR CHILD POLICY?
In order to make the most efficient use of our time together, to prevent injury or accident and to allow you the opportunity to thoroughly enjoy your customized experience, Cybele requests that children do not accompany you to your appointment.